Frequently Asked Questions

Shop with confidence at RedPoint! We offer a hassle-free exchange or refund if you are not completely satisfied with any purchase. Please refer to the guidelines below for more details.

What if I'm not happy with my purchase?

If, for any reason, you are not happy with your purchase, call 02 6562 6650 or email sales@redpoint.com.au for an exchange or full refund (excluding Gift Cards, which cannot be refunded or replaced). You can view our returns policy here.

I've received an order that is less than perfect

Please provide photos to sales@redpoint.com.au, and we will organise a replacement or refund. Alternatively, you can visit your local store to process the return immediately. Please note that refunds or exchanges require proof of purchase.

Refunds will be issued in the same tender as the original purchase. For example, if you paid with a Visa card, the credit will be refunded to the same Visa card.

Can I cancel my order?

Orders can only be cancelled before they are dispatched. If you need to cancel, please contact us immediately at 02 6562 6650 before the goods leave our warehouse. If your order has already been shipped, you'll need to accept delivery and then return the order to us following our Refunds and Returns Policy.

What if my product is faulty?

We hope you never experience product failure, but if it happens, please contact customer service at 02 6562 6650 or email sales@redpoint.com.au, and we will work to resolve your issue as quickly as possible.