Shipping & Returns

With Australia-wide shipping and a hassle-free return policy, you can shop confidently at RedPoint.

We offer an exchange or refund if you are not completely satisfied with any purchase.

Please refer to the guidelines below for more details, or contact our customer support team.

Shipping Information

Shipping Areas and Information:

We can deliver to both business and residential addresses in Australia. For smooth delivery, we recommend providing an address where you will likely be during the day to receive the parcel. If you are not home at the time of delivery, a notification card will be left for collection at your local post office or freight depot (depending on the shipped goods).

What is the shipping timeframe?

Shipping times will vary depending on the products you order and the delivery method we select.
Please contact us separately if you require any items within a specific time frame.

What are the shipping costs?

The price of shipping is determined by the size, weight, and classification of the items purchased, as well as the delivery address. If you have an account with your preferred courier, we are happy to use it, or we can negotiate a better freight rate for you.

Do you ship to PO Boxes?

Please note we cannot ship to a PO Box address.

Returns Policy

At RedPoint, we maintain a hassle-free returns policy. Our main goal in the first instance is to always ensure customers are sold the right product for the specific application so that you can enjoy your purchases.

Simply return the product with your original proof of purchase for a full refund. The item(s) must be unused, in their original packaging, in the same state and condition as when it was sold to you.

Freight charges are excluded from the refund. If you need to order multiple items to ensure the correct fit or to compare products, we are able to accept returns.

If you receive a damaged product, please contact our customer service team within 7 days of delivery to arrange for a replacement or refund.

If you receive the wrong product or an incomplete order, please notify RedPoint within 48 hours of delivery for a prompt resolution. Once we have checked the order the product can be returned and then RedPoint can ship the correct items or process a refund.

Please refer to the procedure below.

How do I return an item?

To arrange, please call 02 6562 6650 or email sales@redpoint.com.au for an exchange or full refund (excluding Gift Cards, which cannot be refunded or replaced).

We recommend using a traceable delivery service when sending back goods, as RedPoint will not be held responsible for any items lost or damaged in transit. Once we receive your parcel, we will process your return, and any applicable refunds will be credited back to the original method of payment used, excluding delivery charges.

If you have any questions, please email us at sales@redpoint.com.au.

Return Shipping Address:

RedPoint Online

38 Lachlan Street

Kempsey NSW 2440

Change of mind:

We understand that circumstances may change. If you change your mind within 30 days of purchase, we are able to provide a refund or exchange any normally stocked items. For the refund or exchange to be approved, the goods must still be in their original clean and sealed packaging and must be unused, in the same condition as when they were sold.

Exceptions Apply:

Motorcycle batteries that have been activated (filled with acid) cannot be returned for a refund or exchange.

Please note that any unique or special order procured products are not refundable or exchangeable.

Separate to the above exceptions, you can return any goods purchased from RedPoint to our store or warehouse locations within 30 days from the date you received them, provided they are unused, in their original condition with any labels/tickets attached and accompanied by the original payment receipt.